Returns Policy:
- All returns must be approved by our Head Office before they can be processed.
- Returned items must be in their original condition—unopened, unused, and suitable for resale.
- A refund will be issued once we have received and inspected the returned goods.
- If we arrange to collect the returned items, the collection cost will be deducted from the refund.
- A 15% handling and collection fee will apply to the total value of the returned goods.
Incorrect or Faulty Goods:
- If you receive incorrect items due to an error on our part, we will arrange for collection and issue a full refund once the goods have been returned to us.
For any return inquiries, please contact our Head Office.
Company Address:
Eco Pack Food
Little Orchard Hill Farm
Watling Street
WD7 7HP